Open the registry editor (Start + R -> type regedit -> Enter), go to “HKEY_CURRENT_USER\Software\Microsoft\office\15.0\Lync (or Skype)” and delete the specific user’s expandable sip profile folder (the one that contains the user’s email address to sign in to Lync (or Skype)):.Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync (or Skype)\ Tracing\” and Delete All files.Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync (or Skype)\” and delete the specific user’s sip (Session Initiation Protocol) folder.
Then – type in the login details and password again and try to log in. Open Lync/Skype login window, and click on “delete my sign-in info”. If one doesn’t work for you – keep going and try the next one. Uninstalling and reinstalling Office 365 software is not going to help you. If the problem continues, please contact your support team”. “Cant sign in to Lync – There was a problem acquiring a personal certificate required to sign in. Lync/Skype Error message when signing in:
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